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Support Agent
24/7 customer help
About Support Agent
Answers customer questions from your knowledge base, triages tickets, drafts replies, and escalates complex issues to humans.
Capabilities
- Ticket triage
- KB answers
- Reply drafting
- Smart escalation
Tasks this agent runs
Auto-reply to ticketsTag & route ticketsSummarize conversationsEscalate urgent issues
Automation hooks
Triggers
EMAIL_RECEIVED
Actions
CREATE_TASKSEND_NOTIFICATION
Connect in magWork
Add Support Agent from the in-app marketplace. After connecting, magWork opens the correct settings screen automatically.
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